Terms and Conditions

This Platform Assurance, Privacy & Shipping Integration Policy (“Policy”) sets out the legal framework governing:

* Platform integrity and transparency

* Protection and lawful processing of personal data

* Sharing of data with logistics, vendors, service partners, and payment gateways

* Shipping-related data usage and risk allocation

* Compliance with Indian and international data protection standards

* Customer acknowledgements and consent

This Policy applies to all users, including domestic customers and Non-Resident Indians (NRIs), who access, browse, register on, or transact through the WeddingEase platform.

This Policy must be read together with:

* Terms & Conditions

* Purchase Order Policy

* Shipping, Logistics & Delivery Legalities Policy

* Exchange, Cancellation & No-Refund Policy

* Payment Gateway Disclosure

* Business Model Disclosure

By using the WeddingEase platform, you expressly consent to the collection, use, processing, storage, and sharing of information as described herein.

2.1 Platform Status & Readiness

WeddingEase confirms that:

* The platform www.weddingease.ai is fully operational

* The platform is not in beta, testing, or under construction

* All content, services, listings, and policies are live, intentional, and current

* No placeholder, dummy, or misleading content is used

WeddingEase maintains an independent digital presence supported by:

* Published legal policies

* Secure, PCI-DSS-compliant payment gateways

* Verified technology, logistics, and service partners

* Dedicated customer support infrastructure

Social media channels, where used, are strictly supplementary and do not replace the primary platform.

2.2 Nature of Platform Services

WeddingEase operates as a technology-enabled marketplace and service facilitation platform.

The platform enables customers to:

* Discover curated wedding and festive products

* Access professional styling consultations

* Use AI-assisted planning and discovery tools

* Book assisted shopping tours and experiences

WeddingEase does not:

* Manufacture products

* Own all inventory

* Act as a logistics carrier

* Act as an escrow, trustee, or financial intermediary

All transactions are executed with independent vendors and service providers under platform coordination.

3.1 Types of Information Collected

WeddingEase may collect and process the following categories of information:

Personal Information

* Name

* Phone number

* Email address

* Billing address

* Shipping / delivery address

Order & Interaction Information

* Order history

* Product preferences

* Wishlist or browsing behaviour

* Communication history with support or consultants

Consultation & Service Inputs

* Styling preferences

* Event-related inputs (where voluntarily shared)

* Cultural or regional preferences relevant to services

WeddingEase does not collect or store:

* Credit or debit card numbers

* CVV codes

* Net banking credentials

* UPI PINs

All payment data is handled exclusively by third-party payment gateways.

Collected information is used strictly for the following purposes:

* Processing and fulfilling product orders

* Coordinating shipping and delivery

* Providing consultations and services

* Communicating order updates, service notifications, and support responses

* Improving platform performance and user experience

* Preventing fraud, misuse, and unauthorised transactions

* Complying with legal and regulatory obligations

WeddingEase does not sell or commercially exploit user data.

5.1 Sharing of Shipping Information

To fulfil orders, WeddingEase may share limited and necessary information with:

* Logistics and courier partners

* Vendors responsible for dispatch

* Customs clearance intermediaries (where required)

Shared information may include:

* Recipient name

* Shipping address

* Contact number

* Order reference details

This sharing is strictly limited to order fulfilment purposes only.

5.2 Shipping Risk Acknowledgement

Users expressly acknowledge that:

* Shipping data is shared to enable delivery

* Once a shipment is handed to a logistics partner, risk transfers to the customer

* WeddingEase does not control logistics partner operations or customs decisions

* Shipping-related disputes are governed by the Shipping & Delivery Legalities Policy.

WeddingEase may share information with third parties only where necessary, including:

* Payment gateway partners for transaction processing

* Logistics providers for delivery execution

* Service professionals for consultation fulfilment

* Technology partners for platform operations

* Government or regulatory authorities where legally required

All third parties are expected to adhere to confidentiality and data protection obligations consistent with this Policy.

7.1 Storage Infrastructure

Personal data is stored on:

* Secure servers operated by WeddingEase; or

* Authorised technology service providers

Access to data is restricted to authorised personnel on a need-to-know basis.

7.2 Security Measures

WeddingEase implements:

* Physical security controls

* Electronic safeguards

* Administrative access restrictions

These measures are designed to prevent:

* Unauthorised access

* Data misuse

* Accidental loss or disclosure

Despite best efforts, no system is completely secure. Users acknowledge inherent digital risks.

7.3 Data Retention

Personal data is retained:

* Only as long as necessary to fulfil stated purposes; or

* As required by applicable laws, accounting, or regulatory obligations

Data may be anonymised or deleted when no longer required.

8.1 Use of Cookies

WeddingEase may use cookies and similar technologies for:

* Session management

* Analytics and performance monitoring

* Platform optimisation

Cookies do not store sensitive financial data.

Users may disable cookies via browser settings; however, certain platform features may be affected.

WeddingEase serves users globally, including NRIs.

For users outside India:

* Data may be processed or accessed across jurisdictions

* Processing shall follow internationally accepted data protection standards, including GDPR-aligned principles where applicable

By using the platform, international users consent to such cross-border data processing.

WeddingEase reserves the right to:

* Monitor transactions for fraud, abuse, or suspicious behaviour

* Review chargeback patterns and complaint history

* Restrict, suspend, or terminate accounts involved in misuse

Such actions may be taken to:

* Protect platform integrity

* Comply with payment gateway requirements

* Meet regulatory obligations

By accessing or using the WeddingEase platform, users confirm that:

* They have read and understood this Policy

* They consent to data collection, usage, and sharing as described

* They acknowledge shipping-related data sharing and risk transfer

* They accept platform monitoring for fraud and compliance

Continued use of the platform constitutes ongoing consent.

WeddingEase reserves the right to modify this Policy at any time.

Updated versions will be published on the platform. Continued use after updates constitutes acceptance of the revised Policy.

This Policy shall be governed by and construed in accordance with the laws of India.

Courts located in India shall have exclusive jurisdiction over matters arising from this Policy.

This Payment Gateway, Transaction Monitoring, Fraud & Chargeback Policy (“Policy”) governs:

* Payment processing practices on the WeddingEase platform

* Use of third-party payment gateways

* Fraud detection, prevention, and monitoring mechanisms

* Chargeback handling and abuse prevention

* Account restrictions and corrective actions

* Compliance with payment gateway, banking, and card network requirements

This Policy applies to all users, including domestic customers and Non-Resident Indians (NRIs), who initiate, authorise, or complete transactions on the WeddingEase platform.

This Policy must be read together with:

* Terms & Conditions

* Purchase Order Policy

* Exchange, Cancellation & No-Refund Policy

* Shipping, Logistics & Delivery Legalities Policy

* Platform Assurance, Privacy & Shipping Integration Policy

* Business Model Disclosure

By initiating or completing any transaction on WeddingEase, users expressly acknowledge and agree to the practices and conditions set out in this Policy.

2.1 Third-Party Payment Processing

All payments on WeddingEase are processed through secure, PCI-DSS-compliant third-party payment gateways, which may include domestic and international payment service providers.

WeddingEase:

* Does not operate a payment gateway

* Does not process card, banking, or UPI credentials directly

* Does not store sensitive financial information

All payment authorisation, encryption, settlement, and reversal functions are handled by the respective payment gateway providers.

2.2 Payment Authorisation & Finality

By completing a transaction, the user:

* Authorises the payment gateway to debit the selected payment method

* Confirms that the transaction is intentional, accurate, and legitimate

All transactions are subject to:

* Gateway-level authentication

* Fraud screening and risk checks

* Settlement confirmation

A transaction shall be considered final once successfully authorised and settled, subject only to:

* Gateway-detected errors; or

* Legal mandates requiring reversal

3.1 Payment Data Handling

WeddingEase does not collect, store, retain, or process:

* Card numbers

* CVV or PIN details

* Net banking credentials

* UPI authentication data

Payment data is handled exclusively by the payment gateway in accordance with:

* PCI-DSS standards

* Card network rules (Visa, Mastercard, etc.)

* Applicable banking regulations

3.2 User Responsibility

Users are solely responsible for:

* Maintaining security of their payment instruments

* Preventing unauthorised access to their accounts

* Ensuring accuracy of transaction details

WeddingEase shall not be liable for losses resulting from:

* Compromised user devices

* Phishing or social engineering attacks

* Third-party breaches beyond platform control

4.1 Continuous Monitoring

All transactions conducted on the WeddingEase platform may be monitored, analysed, and reviewed for:

* Fraud detection

* Chargeback risk assessment

* Regulatory compliance

* Platform integrity

* Abnormal or suspicious behaviour

Monitoring may include automated and manual review mechanisms.

4.2 Indicators of Suspicious Activity

Suspicious activity may include, but is not limited to:

* Repeated failed payment attempts

* Unusual order volumes or values

* Mismatch between billing and shipping details

* Repeated refund or exchange requests

* High frequency of disputes or complaints

* Behaviour inconsistent with normal consumer use

WeddingEase reserves the right to act upon such indicators.

5.1 Preventive Measures

WeddingEase may implement:

* Transaction velocity checks

* IP and device analysis

* Manual verification requests

* Temporary transaction holds

Such measures are undertaken to protect customers, vendors, payment partners, and platform reputation.

5.2 Corrective Actions

In the event of suspected fraud, abuse, or misuse, WeddingEase may, without prior notice:

* Cancel or reverse transactions

* Temporarily suspend or permanently terminate user accounts

* Restrict access to services or features

* Block future transactions

* Report activity to payment gateways, banks, or authorities

6.1 Chargeback Definition

A chargeback occurs when a user disputes a transaction directly with their bank, card issuer, or payment provider instead of using WeddingEase’s support and dispute resolution channels.

6.2 Chargeback Policy

Users expressly agree:

* Not to initiate unwarranted or unjustified chargebacks

* To first contact WeddingEase support for resolution

Chargebacks initiated in violation of platform policies may be treated as abuse or misuse.

6.3 Chargeback Monitoring

WeddingEase actively monitors chargeback ratios, dispute frequency, reason codes, and user-specific dispute patterns in line with gateway thresholds.

6.4 Consequences of Chargeback Abuse

Chargeback abuse may result in:

* Immediate account suspension or termination

* Permanent payment restrictions

* Recovery of chargeback penalties, gateway fees, and administrative costs

* Reporting to payment gateway partners and risk databases

7.1 Refund Alignment with Platform Policies

WeddingEase follows a strict no-refund policy, as detailed in the Exchange, Cancellation & No-Refund Policy.

Payment gateways are instructed to process refunds only when:

* A verified technical failure has occurred; or

* A refund is legally mandated

No refunds are issued for:

* Customer dissatisfaction

* Shipping delays

* Customs issues

* Preference mismatch

* Event cancellations

7.2 Refund Timelines

Where approved:

* Refund instructions are issued within 5–7 working days

* Actual credit timelines depend on banks and gateways

WeddingEase is not responsible for gateway or bank delays.

By using the payment facilities on WeddingEase, users acknowledge that:

* Payments are final once authorised

* WeddingEase does not store payment credentials

* Refunds are extremely limited

* Shipping and customs risks are borne by the user

* Disputes must follow platform procedures

Failure to comply may result in account action.

WeddingEase confirms that:

* It does not operate prohibited or high-risk business categories

* It complies with applicable Indian laws and regulations

* It maintains transparent disclosures for international users

* It cooperates with payment gateways, banks, and authorities

This Policy is issued in good faith for reliance by payment service providers, banking institutions, and card networks.

WeddingEase reserves the right to amend this Policy at any time to reflect regulatory changes, gateway requirements, or operational updates.

This Policy shall be governed by and construed in accordance with the laws of India.

Courts located in India shall have exclusive jurisdiction over all matters arising from or relating to this Policy.

This Business Model, Marketplace & Platform Disclosure (“Disclosure”) is issued to provide complete transparency regarding the nature, scope, and legal positioning of the WeddingEase platform for the benefit of customers, vendors, and payment gateways.

This Disclosure is intended to:

* Prevent misrepresentation of business activities

* Clarify the role and limitations of WeddingEase

* Align with payment gateway onboarding and risk assessment

* Avoid classification as a high-risk or prohibited business category

WeddingEase is a technology-enabled wedding commerce and service facilitation platform designed to simplify planning and procurement for customers globally, including NRIs.

The platform provides a digital interface through which users can discover curated products, access professional styling, use AI tools, and book shopping tours.

3.1 Nature of Marketplace Operations

WeddingEase operates as a marketplace facilitator, enabling independent third-party vendors and service providers (“Vendors”) to list and offer products including attire, jewellery, invitations, and gifting solutions.

3.2 Vendor Responsibility & Control

Each Vendor is solely responsible for:

* Product design, manufacturing, and sourcing

* Pricing, specifications, and descriptions

* Fulfilment, dispatch, and quality standards

* Compliance with applicable laws and regulations

4.1 Nature of Services

WeddingEase offers value-added professional services including one-on-one styling consultations, AI-assisted planning, and curated shopping tours.

4.2 Service Characteristics

All services are advisory in nature, subjective, and dependent on customer inputs. WeddingEase does not guarantee specific outcomes or aesthetic suitability.

5.1 What WeddingEase Does

* Providing the digital platform and technological infrastructure

* Facilitating discovery, booking, and payment processing

* Coordinating communication between stakeholders

* Enforcing platform policies and compliance standards

5.2 What WeddingEase Does NOT Do

* Manufacture products

* Own or stock inventory (unless explicitly stated)

* Act as a seller of record by default

* Act as an escrow or trustee of customer funds

* Provide banking, financial, or legal advice

* Operate as a logistics carrier, freight forwarder, or customs broker

All payments made on the WeddingEase platform represent consideration for products sourced from vendors and professional styling services.

Payments are processed through PCI-DSS-compliant third-party gateways.

WeddingEase does not store customer card or banking credentials and does not control gateway settlement timelines.

WeddingEase undertakes reasonable due diligence (ID verification, quality checks) prior to onboarding Vendors.

However, such verification does not constitute a guarantee of performance or transfer vendor liability to WeddingEase.

Customers acknowledge that WeddingEase is a facilitator only, products may be handmade or limited-edition, shipping risks are borne by the customer, and refunds are extremely limited.

WeddingEase confirms it does not engage in prohibited activities such as gambling, adult content, cryptocurrency trading, MLM, or the sale of illegal substances.

WeddingEase maintains its primary place of business in India. All transactions and disputes are governed by the laws of India.

WeddingEase is committed to transparency in pricing, service limitations, and shipping responsibilities. All policies are publicly accessible.

This Disclosure is issued in good faith for reliance by payment gateways, banks, and card networks.

This Disclosure shall be governed by the laws of India. Courts in India shall have exclusive jurisdiction.

This Statement is issued by WeddingEase to provide accurate disclosure of its business operations and compliance alignment for payment gateways, banks, and regulatory authorities.

WeddingEase confirms the platform www.weddingease.ai is fully operational and live, and is not in beta or soft-launch mode.

The platform contains no dummy content, placeholder text, or misleading descriptions.

WeddingEase expressly confirms it does not engage in gambling, adult content, cryptocurrency trading, MLM schemes, or the sale of prohibited substances.

WeddingEase confirms that a strict no-refund policy and limited exchange eligibility are prominently disclosed and documented.

WeddingEase maintains mechanisms for transaction monitoring, chargeback tracking, fraud detection, and account-level risk review.

WeddingEase confirms compliance with Indian data protection laws and industry-standard security practices. Personal data is not sold or commercially exploited.

WeddingEase affirms that all disclosures are made honestly and commits to continued cooperation with compliance auditors and regulatory authorities.

This Statement is governed by the laws of India, with exclusive jurisdiction in Indian courts.

This Policy governs ownership and permitted use of WeddingEase brand assets, platform content, and AI-generated outputs.

2.1 WeddingEase-Owned IP

The brand name "WeddingEase", logos, UI/UX structure, AI workflows, and databases are the exclusive property of WeddingEase or its licensors.

WeddingEase grants a limited, non-exclusive license to use the platform for personal, non-commercial wedding planning purposes only.

Users must not copy, scrape, or redistribute platform content, train AI models using WeddingEase data, or misrepresent WeddingEase content as their own.

5.1 Nature of AI Outputs

AI styling suggestions are algorithmically generated and advisory in nature.

5.2 No Ownership of AI Outputs

Users do not acquire ownership over AI outputs; WeddingEase retains rights over the AI systems and logic.

5.3 No Guarantee or Liability for AI Outputs

AI outputs are provided “as is” without warranty of accuracy, suitability, or exclusivity.

6.1 User Submissions

By submitting reviews or testimonials, users grant WeddingEase a worldwide, royalty-free license to use and publish such content.

6.2 Responsibility for UGC

Users confirm that they own rights to submitted content and it does not infringe third-party rights.

Product images and descriptions remain the intellectual property of respective vendors. WeddingEase displays such content under license.

Unauthorised use of brand identifiers is strictly prohibited and may result in legal action.

WeddingEase may monitor misuse, investigate infringement, and pursue civil or criminal remedies.

WeddingEase shall not be liable for losses arising from use of platform content or AI outputs beyond the transaction value.

This Policy is governed by the laws of India. Courts in India shall have exclusive jurisdiction.