SHIPPING, LOGISTICS & DELIVERY LEGALITIES POLICY

Wedding Ease stands as a premier technology-enabled, global wedding commerce and consultation platform, meticulously designed to facilitate the seamless discovery, selection, purchase, and delivery of premium wedding and festive essentials for customers worldwide, including our esteemed Non-Resident Indian (NRI) clientele. We are committed to providing smart wedding shopping experiences, anytime, anywhere.

Wedding Ease operates as a dedicated facilitator and coordinator, bridging the gap between our cherished customers, trusted third-party vendors, expert service professionals, and reliable logistics partners. It is crucial to understand that Wedding Ease does not function as a direct carrier, courier company, freight forwarder, customs broker, or shipping insurer.

This Shipping, Logistics & Delivery Legalities Policy (the “Shipping Policy”) comprehensively governs all aspects related to dispatch, transit, delivery, customs handling, potential delays, shipping-related exchanges, and the precise allocation of risk for all Wedding Ease orders, both within India and internationally.

This Policy must be read in conjunction with:

* Terms & Conditions

* Purchase Order Policy

* Refund & Cancellation Policy

* Privacy Policy

* Business Model Disclosure

By placing an order on Wedding Ease, you explicitly acknowledge and agree to all shipping-related legal terms detailed herein, ensuring a transparent experience for wedding clients in Vadodara, Gujarat, and across India.

2.1 Extensive Shipping Jurisdiction for Wedding Ease

Wedding Ease proudly facilitates shipping services:

Within India, offering efficient local and domestic deliveries for all your wedding essentials. To select international destinations, catering to our global and NRI clientele with specialized international wedding shipments.

All shipments are meticulously executed through our network of verified third-party logistics partners and robust vendor-managed dispatch systems. While we strive for broad coverage, Wedding Ease does not guarantee the availability of shipping services to all regions, countries, or postal codes, particularly for remote areas or those with specific import restrictions.

2 Nature of Wedding Ease’s Shipping Obligation

Wedding Ease’s pivotal role in the shipping process is strictly limited to:

* Expertly coordinating dispatch instructions with our partners.

* Promptly sharing essential shipping details with our trusted logistics providers.

* Providing comprehensive tracking information (where available) to keep you informed about your wedding order’s journey.

Wedding Ease does not assume responsibility for:

* The physical transportation of goods.

* Customs clearance decisions or outcomes.

* Import/export approvals or rejections.

* Last-mile delivery failures by third-party carriers.

3.1 Transparent Shipping Charges for Wedding Ease Orders

Shipping charges for your Wedding Ease wedding products may vary based on several factors:

* Product weight and dimensions.

* Specific packaging requirements for delicate bridal items.

* Vendor dispatch location, whether from Vadodara, Gujarat, or other parts of India.

* Destination (local, domestic within India, or international).

* Chosen mode of transport (standard, express, or international freight).

Final shipping charges are clearly displayed at checkout or on the product page, calculated precisely prior to your order confirmation. It is important to note that Shipping charges are non-refundable under all circumstances, including partial cancellation or customer dissatisfaction, aligning with our no-refund policy for wedding logistics.

3.2 International Duties, Taxes & Import Charges for Global Clients

For all international shipments facilitated by Wedding Ease:

* Orders are shipped on a Delivery Duty Unpaid (DDU) basis.

* Product prices displayed include GST and local taxes applicable in India, but explicitly exclude: Customs duties, Import taxes, Local levies, Destination country VAT/GST, and Brokerage or clearance charges.

As the importer of record, the customer bears full responsibility for:

* The timely payment of all applicable duties and taxes.

* Ensuring full compliance with destination country import laws.

* Managing customs documentation and any potential clearance delays.

All products are inclusive of Taxes as applicable in the country of origin (India). Wedding Ease cannot estimate, control, or reimburse international customs charges, which are determined by the destination country’s regulations.

4.1 Dispatch Timeline for Wedding Ease Products

Dispatch timelines for your Wedding Ease wedding orders are:

* Clearly mentioned on individual product pages; or

* Communicated separately for customized, made-to-order, or limited-edition items, especially those crafted by artisans in Gujarat.

Many Wedding Ease products are:

* Handmade wedding essentials

* Custom-stitched bridal wear

* Limited edition festive collections

* Vendor-crafted unique items

Accordingly, dispatch timelines may vary and are not guaranteed, reflecting the bespoke nature of our offerings.

4.2 Delivery Timelines (Indicative Only) for Wedding Ease Shipments

Estimated delivery timelines for Wedding Ease shipments are:

* Local deliveries (e.g., within Vadodara, Gujarat): 2–4 business days.

* Domestic deliveries (across India): 5–8 business days.

* International deliveries (global NRI clients): 10–15 business days.

These timelines are approximate, non-binding, and indicative only. Wedding Ease shall not be liable for delays caused by:

* Vendor production schedules for Indian wedding attire.

* Customs inspections or clearance processes.

* Logistics partner operations.

* Government regulations or policy changes.

* Force majeure events (e.g., natural calamities, pandemics).

5.1 Transfer of Risk for Wedding Ease Shipments

All risk of loss, damage, delay, theft, seizure, confiscation, deterioration, or destruction transfers to the customer immediately upon handover of the shipment to the logistics partner or courier service in India. Wedding Ease bears no responsibility for events occurring during transit, emphasizing the customer’s assumption of risk post-dispatch.

5.2 Transfer of Ownership for Wedding Ease Products

Ownership of Wedding Ease products passes to the customer upon:

* Delivery acknowledgement by the customer; or

* Delivery acceptance by: The intended recipient; Any person authorized or present at the delivery address.

6.1 Wedding Ease Packaging Standards

All Wedding Ease products are meticulously packed to withstand:

* Normal transit handling.

* Climatic variations prevalent during shipping across India and internationally.

* Standard logistics conditions.

However, Wedding Ease does not guarantee absolute immunity from transit damage, advising careful inspection upon receipt.

6.2 Damaged or Tampered Shipments from Wedding Ease

If a package from Wedding Eases received in damaged or tampered condition:

* Customers must take clear photographic evidence before opening the package.

* Report the issue within 14 days of delivery to support@weddingease.ai.

Failure to adhere to this process may result in the rejection of exchange requests for wedding products.

7.1 Customer Address Responsibility for Wedding Ease Orders

Customers are solely responsible for:

* Providing an accurate and complete delivery address, especially for Vadodara, Gujarat, or international shipments.

* Ensuring recipient availability at the time of delivery.

* Providing correct contact details for logistics coordination.

Wedding Ease is not liable for delivery failures caused by incorrect or incomplete information provided by the customer.

7.2 Re-delivery & Return to Origin for Wedding Ease Shipments

If a Wedding Ease shipment is returned due to:

* An incorrect address.

* An unavailable recipient.

* Refusal to pay customs duties for international wedding products.

Then:

* Re-delivery costs must be prepaid by the customer.

* Delivery timelines will be extended.

* No refunds shall be issued.

Delivery of Wedding Ease products may be delayed due to unforeseen circumstances, including:

* Natural calamities.

* Pandemics or public health emergencies.

* Government orders or restrictions.

* Customs restrictions or policy changes.

* International shipping bans.

* Logistics strikes or disruptions.

Wedding Ease shall not be liable for such delays, which are beyond our reasonable control.

9.1 Exchange Eligibility (Shipping-Linked) for Wedding Ease

Exchanges for Wedding Ease products are permitted only if:

* An incorrect product was delivered; or

* The product was received in a damaged condition.

Conditions for exchange:

* Requests must be made within 14 days of delivery.

* Product must be unused and intact.

* Subject to verification and availability.

* Exchange value must be equal to or higher than the original product.

* All exchange shipping costs are borne by the customer, particularly for international wedding product exchanges.

9.2 Cancellation & Shipping for Wedding Ease Orders

* Orders cannot be cancelled once processing begins.

* Pre-processing cancellations may receive store credit only.

* Shipping charges are never refunded.

To the maximum extent permitted by Indian law:

* Wedding Ease shall not be liable for actions or inactions of logistics partners.

* Wedding Ease shall not compensate for transit damage or delays.

* Liability shall not exceed the product value (if applicable).

This Wedding Ease Shipping Policy is governed by the laws of India. Courts in India shall have exclusive jurisdiction over any disputes arising from this Policy.

This International Shipping, Customs & Cross-Border Commerce Addendum (“Addendum”) forms an integral part of and must be read in conjunction with:

* Terms & Conditions

* Purchase Order Policy

* Shipping, Logistics & Delivery Legalities Policy

* Exchange, Cancellation & No-Refund Policy

* Platform Assurance, Privacy & Shipping Integration Policy

* Payment Gateway, Transaction Monitoring, Fraud & Chargeback Policy

This Addendum applies exclusively to:

* All orders shipped outside India; and

* All customers placing orders from outside India, including Non-Resident Indians (NRIs), seeking wedding essentials.

In the event of any conflict, this Addendum shall prevail with respect to international shipping, customs, import/export obligations, and cross-border risks for Wedding Ease global clients.

By placing an international order on Wedding Ease, you expressly acknowledge, accept, and agree to the terms contained herein.

Wedding Ease facilitates international shipping to select destinations through verified third-party logistics partners and vendor-managed dispatch systems, connecting Indian wedding products with a global audience.

International shipping availability:

* May vary by country, region, product category, vendor capability, or regulatory restrictions.

* Is not guaranteed for all destinations.

Wedding Ease reserves the right to decline or cancel international orders where shipping is not feasible, unlawful, or commercially non-viable.

All international shipments facilitated by Wedding Ease are executed on a Delivery Duty Unpaid (DDU) basis unless expressly stated otherwise. This is a critical disclosure for our global wedding clientele.

This means:

* Product prices displayed on the platform include GST and internal taxes as applicable in India, but exclude: Import duties, Customs fees, Local taxes, Destination country VAT/GST, and Brokerage or clearance charges.

* The customer is the importer of record and bears full responsibility for: Payment of all customs duties and taxes, Compliance with destination country import laws, Providing any required documentation to customs authorities.

Wedding Ease does not:

* Act as importer of record.

* Collect international customs duties on behalf of customers.

* Guarantee customs clearance.

* Reimburse duties, taxes, or penalties.

All products are inclusive of Taxes as applicable in the country of origin (India).

4.1 Customs Authority Discretion for International Wedding Shipments

International shipments of Wedding Ease products may be subject to inspection, detention, delay, seizure, rejection, or confiscation by customs, border control, or regulatory authorities of the destination country. Such actions are entirely outside the control of Wedding Ease.

4.2 Customer Responsibility in Customs Matters

The customer is solely responsible for:

* Responding promptly to customs queries.

* Providing all documentation requested by authorities.

* Paying duties, taxes, and clearance charges.

* Complying with destination country regulations.

Failure to comply may result in: Shipment delays, Return to origin, Destruction or seizure of goods. Wedding Ease shall not be liable for any loss arising from such actions.

Certain wedding products may be prohibited, restricted, or subject to licensing in specific countries. It is the customer’s responsibility to:

* Verify import eligibility before placing an order.

* Ensure compliance with destination country laws.

Wedding Ease does not guarantee that a product legally sold in India is importable into another country. Orders rejected due to import restrictions are not eligible for refund or compensation.

Indicative timelines for international Wedding Ease shipments: Typically, 10–15 business days after dispatch. However, actual delivery timelines may vary due to:

* Customs clearance processes.

* Regulatory inspections.

* Destination country logistics.

* Public holidays or strikes.

* Force majeure events.

All timelines are estimates only and non-binding for Wedding Ease international deliveries.

Risk of loss, damage, delay, seizure, confiscation, or destruction transfers to the customer immediately upon handover of the shipment to the logistics partner in India. Wedding Ease bears no liability for: Transit damage, Customs actions, Delays beyond dispatch, international carrier handling. Insurance, if desired, must be independently arranged by the customer unless expressly offered by Wedding Ease.

International Wedding Ease shipments may fail due to:

* Refusal to pay customs duties.

* Incorrect address.

* Recipient unavailability.

* Import restriction enforcement.

In such cases:

* Re-delivery costs must be prepaid by the customer.

* Return-to-origin costs (if applicable) are borne by the customer.

* No refunds shall be issued.

If goods are destroyed or abandoned by authorities, no compensation is payable by Wedding Ease.

9.1 Exchange Eligibility for International Wedding Ease Orders

International orders follow the same limited exchange rules as domestic orders (Incorrect product or Damaged product), subject to a 14-day window and verification.

9.2 Exchange Costs (International) for Wedding Ease Clients

For international exchanges:

* All shipping, customs, duties, taxes, and handling costs are borne by the customer.

* Wedding Ease does not reimburse any international logistics or customs expenses.

International orders are subject to the strict no-refund policy of Wedding Ease. No refunds shall be issued for: Customs issues, Duty disputes, Refusal to accept delivery, Event cancellation, Preference mismatch, Shipping delays, or Regulatory actions. Customers expressly waive refund claims arising from cross-border issues.

International customers acknowledge that:

* The final billed amount may differ due to currency conversion.

* Exchange rates are determined by issuing banks or card networks.

* Foreign transaction fees may apply.

Wedding Ease has no control over conversion rates, banking fees, or international transaction charges.

Wedding Ease shall not be liable for failure or delay caused by international trade restrictions, war, embargoes, sanctions, pandemics, border closures, or government actions, affecting global wedding product deliveries.

By placing an international order with Wedding Ease, the customer expressly acknowledges and agrees that:

* International shipping involves inherent regulatory and customs risks.

* They are the importer of records.

* Duties, taxes, and compliance are their sole responsibility.

* No refunds shall be issued for customs-related issues.

* Wedding Ease acts solely as a facilitator.

This acknowledgement forms a material part of the transaction for all Wedding Ease international clients.

This Addendum shall be governed by and construed in accordance with the laws of India. Courts located in Vadodara, Gujarat, shall have exclusive jurisdiction over all matters arising from this Addendum, ensuring legal clarity for our Indian and international wedding clientele.

This comprehensive Wedding Ease Platform Assurance, Privacy & Shipping Integration Policy (the “Policy”) establishes the robust legal framework governing:

* Platform integrity and transparency for online wedding services in India.

* Protection and lawful processing of personal data for our global clientele.

* Secure sharing of data with logistics, vendors, service partners, and payment gateways.

* Shipping-related data usage and clear risk allocation for deliveries across India and internationally.

* Compliance with Indian and international data protection standards, including principles relevant to GDPR where applicable.

* Customer acknowledgements and explicit consent for data handling.

This Policy applies to all users, including domestic customers in Vadodara, Gujarat, and Non-Resident Indians (NRIs), who access, browse, register on, or transact through the Wedding Ease platform, your trusted partner for Indian wedding solutions.

This Policy must be read in conjunction with:

* Terms & Conditions

* Purchase Order Policy

* Shipping, Logistics & Delivery Legalities Policy

* Exchange, Cancellation & No-Refund Policy

* Payment Gateway Disclosure

* Business Model Disclosure

By utilizing the Wedding Ease platform, you expressly consent to the collection, use, processing, storage, and sharing of information as meticulously described herein, ensuring a transparent and secure experience for your wedding planning journey in India.

2.1 Wedding Ease Platform Status & Readiness

Wedding Ease proudly confirms that:

* The platform www.weddingease.ai is fully operational and optimized for Indian wedding e-commerce.

* The platform is not in beta, testing, or under construction, offering a stable user experience.

* All content, services, listings, and policies are live, intentional, and current, reflecting our commitment to accuracy.

* No placeholder, dummy, or misleading content is used, ensuring complete transparency.

Wedding Ease maintains an independent digital presence, rigorously supported by:

* Published legal policies, accessible to all users.

* Secure, PCI-DSS-compliant payment gateways for safe transactions.

* Verified technology, logistics, and service partners for reliable operations.

* Dedicated customer support infrastructure for prompt assistance.

Social media channels, where utilized, are strictly supplementary and do not replace the primary platform for official communications.

2.2 Nature of Wedding Ease Platform Services

Wedding Ease operates as a sophisticated technology-enabled marketplace and service facilitation platform, revolutionizing Indian wedding planning.

The platform empowers customers to:

* Discover curated wedding and festive products from top vendors in Gujarat and across India.

* Access professional styling consultations for bridal wear and event aesthetics.

* Utilize AI-assisted planning and discovery tools for a seamless experience.

* Book assisted shopping tours and unique wedding experiences in Vadodara.

It is important to note that Wedding Ease does not:

* Manufacture products directly.

* Own all inventory, as we partner with diverse vendors.

* Act as a logistics carrier.

* Act as an escrow, trustee, or financial intermediary.

All transactions are executed with independent vendors and service providers under the expert coordination of the Wedding Ease platform.

3.1 Types of Information Collected by Wedding Ease

Wedding Ease may collect and process the following categories of information to enhance your wedding planning experience in India:

Personal Information:

* Name

* Phone number

* Email address

* Billing address

* Shipping / delivery address (e.g., for Vadodara, Gujarat, or international destinations)

Order & Interaction Information:

* Order history for wedding products

* Product preferences and styling choices

* Wishlist or browsing behaviour on the platform

* Communication history with our support or consultants

Consultation & Service Inputs:

* Styling preferences for bridal attire or event decor

* Event-related inputs (where voluntarily shared for wedding planning)

* Cultural or regional preferences relevant to services (e.g., for Gujarati weddings)

Wedding Ease prioritizes your security and does not collect or store:

* Credit or debit card numbers

* CVV codes

* Net banking credentials

* UPI PINs

All payment data is handled exclusively by secure third-party payment gateways, ensuring your financial information remains protected.

Collected information is used strictly for the following purposes to optimize your Wedding Ease experience:

* Processing and fulfilling product orders for Indian weddings.

* Coordinating efficient shipping and delivery, including local deliveries in Vadodara.

* Providing personalized consultations and services.

* Communicating essential order updates, service notifications, and support responses.

* Improving platform performance and user experience for wedding planning in India.

* Preventing fraud, misuse, and unauthorized transactions.

* Complying with legal and regulatory obligations under Indian law.

Wedding Ease is committed to ethical data practices and does not sell or commercially exploit user data.

5.1 Sharing of Shipping Information for Wedding Ease Deliveries

To ensure seamless order fulfillment, Wedding Ease may share limited and necessary information with:

* Logistics and courier partners for deliveries across India and internationally.

* Vendors responsible for dispatch from locations like Gujarat.

* Customs clearance intermediaries (where required for international shipments).

Shared information may include: Recipient name, Shipping address, Contact number, and Order reference details. This sharing is strictly limited to order fulfillment purposes only, safeguarding your privacy.

5.2 Shipping Risk Acknowledgement for Wedding Ease Users

Users expressly acknowledge that:

* Shipping data is shared to enable efficient delivery of wedding products.

* Once a shipment is handed to a logistics partner, risk transfers to the customer.

* Wedding Ease does not control logistics partner operations or customs decisions.

* Shipping-related disputes are governed by the Wedding Ease Shipping & Delivery Legalities Policy.

Wedding Ease may share information with third parties only where absolutely necessary, including:

* Payment gateway partners for secure transaction processing.

* Logistics providers for efficient delivery execution.

* Service professionals for consultation fulfillment.

* Technology partners for robust platform operations.

* Government or regulatory authorities where legally required under Indian law.

All third parties are expected to adhere to strict confidentiality and data protection obligations consistent with this Policy, ensuring the security of your information.

7.1 Storage Infrastructure for Wedding Ease Data

Personal data collected by Wedding Ease is stored on:

* Secure servers operated by Wedding Ease; or

* Authorized technology service providers, ensuring data integrity.

Access to data is strictly restricted to authorized personnel on a need-to-know basis, maintaining high security standards.

7.2 Security Measures Implemented by Wedding Ease

Wedding Ease implements comprehensive security measures, including:

* Physical security controls.

* Electronic safeguards.

* Administrative access restrictions.

These measures are meticulously designed to prevent: Unauthorized access, Data misuse, and Accidental loss or disclosure. Despite our best efforts, no system is completely secure, and users acknowledge inherent digital risks.

7.3 Data Retention Policy for Wedding Ease

Personal data is retained:

* Only as long as necessary to fulfil stated purposes; or

* As required by applicable Indian laws, accounting, or regulatory obligations.

Data may be anonymized or deleted when no longer required, upholding data minimization principles.

8.1 Use of Cookies on Wedding Ease

Wedding Ease may utilize cookies and similar technologies for:

* Session management, enhancing your browsing experience.

* Analytics and performance monitoring, to improve our services.

* Platform optimization, ensuring a smooth user journey.

Cookies do not store sensitive financial data. Users may disable cookies via browser settings; however, certain platform features may be affected.

Wedding Ease proudly serves users globally, including NRIs seeking Indian wedding products. For users outside India:

* Data may be processed or accessed across various jurisdictions.

* Processing shall adhere to internationally accepted data protection standards, including GDPR-aligned principles where applicable.

By using the platform, international users consent to such cross-border data processing, facilitating global access to Wedding Ease services.

Wedding Ease reserves the right to:

* Monitor transactions for fraud, abuse, or suspicious behaviour.

* Review chargeback patterns and complaint history.

* Restrict, suspend, or terminate accounts involved in misuse.

Such actions may be taken to: Protect platform integrity, comply with payment gateway requirements, and meet regulatory obligations, ensuring a secure environment for all Wedding Ease users.

By accessing or using the Wedding Ease platform, users confirm that:

* They have read and understood this policy.

* They consent to data collection, usage, and sharing as described.

* They acknowledge shipping-related data sharing and risk transfer.

* They accept platform monitoring for fraud and compliance.

Continued use of the platform constitutes ongoing consent to these terms.

Wedding Ease reserves the right to modify this Policy at any time. Updated versions will be published on the platform. Continued use after updates constitutes acceptance of the revised Policy.

This Policy shall be governed by and construed in accordance with the laws of India. Courts located in Vadodara, Gujarat, shall have exclusive jurisdiction over matters arising from this Policy, providing a clear legal framework for our Indian and international clientele.